How to update your payment method

Keeping your payment method up to date helps prevent failed payments and hosting interruptions.

Step 1: Open the billing page

Go to https://hostluma.co.uk/billing.

Step 2: Request a secure portal link

Enter the billing email address linked to your Host Luma customer account.

Step 3: Open the billing portal

Click the secure link sent to your email.

Step 4: Update payment method

Inside the Stripe billing portal, open the payment method section and add or replace your card.

Step 5: Save changes

Confirm the new payment method is saved before closing the portal.

When to update payment details

Your card expired.

Your bank issued a replacement card.

A payment failed.

You want future invoices charged to a different card.

Important notes

Host Luma does not need your full card number. Payment details are managed securely through Stripe.

Need help?

If you are unsure about any step, contact Host Luma support before making changes. We can help check the correct settings and guide you through the process.