How to contact Host Luma support

May 9, 2026 • Getting Started

Host Luma support can help with managed WordPress hosting, billing, migrations, WordPress issues, DNS questions and platform-related problems.

When to contact support

You cannot access WordPress or cPanel.

Your website is showing an error.

You need help connecting your domain.

You need help with billing or invoices.

You want help understanding backups or restores.

You are unsure before making a DNS or hosting change.

Step 1: Use the contact page

Go to https://hostluma.co.uk/contact-us/ and send your message through the contact form.

Step 2: Include useful details

Your domain name.

The page or area affected.

The exact error message if there is one.

What changed before the issue started.

Screenshots if possible.

Step 3: Wait for a response

Support will review the details and reply with the next steps.

What not to send

Do not send passwords through normal messages unless support has specifically provided a secure method.

Important notes

The more detail you include, the faster support can understand the issue.

Need help?

If you are unsure about any step, contact Host Luma support before making changes. We can help check the correct settings and guide you through the process.