How to cancel your hosting plan

May 9, 2026 • Billing

You can manage cancellation through the Host Luma billing portal if cancellation options are available for your subscription.

Before cancelling

Make sure you have anything you need from the website.

Check whether your domain, email or DNS depends on the hosting account.

Consider contacting support if the cancellation is due to a technical issue, as it may be fixable.

Step 1: Open the billing page

Go to https://hostluma.co.uk/billing.

Step 2: Request a portal link

Enter the billing email address used for your Host Luma subscription.

Step 3: Open subscription settings

Inside the billing portal, open your active subscription.

Step 4: Choose cancellation

Follow the portal instructions to cancel. Cancellation may apply at the end of the current billing period.

Cancellation may not always be available within the billing portal, if this is the case please contact us and we will help you to cancel your plan.

After cancellation

Your hosting service may remain active until the paid period ends, depending on your subscription settings.

Important notes

Cancelling hosting can affect website availability. Contact support first if you need to move, export or preserve website data.

Need help?

If you are unsure about any step, contact Host Luma support before making changes. We can help check the correct settings and guide you through the process.