What happens if a payment fails

A failed payment can happen if a card expires, the bank declines the payment, or there are insufficient funds.

What happens first

Stripe may notify you that payment failed and may attempt to retry depending on the subscription settings.

Step 1: Check your email

Look for a payment failed message or invoice notification sent to your billing email address.

Step 2: Open the billing portal

Go to https://hostluma.co.uk/billing and request a fresh secure portal link.

Step 3: Update your payment method

Add a working card or update your existing payment method.

Step 4: Pay the invoice if required

If the invoice remains open, follow the portal instructions to retry payment.

Possible service impact

If payment remains unresolved, the hosting service may eventually be suspended or cancelled.

Important notes

Fix failed payments as soon as possible to avoid interruption to your website.

Need help?

If you are unsure about any step, contact Host Luma support before making changes. We can help check the correct settings and guide you through the process.